John is Director of Support for Shopify, managing customer support teams worldwide. All of which work remotely. An interesting and free-flowing conversation about the impact of Covid-19 on the airline industry, building communities in rural areas through remote working, and the death of desktop.

Keith chats with Jake Cohen Head of Product Marketing at Klaviyo. Klaviyo has been analysing & publishing it's learnings on changes in purchasing behaviour since the outbreak of Covid-19. 

Installed in over 400,000 stores, Privy is an app that boosts your marketing game plan. Ben Jabbawy, CEO and Founder of Privy chats about how they're helping small companies convert website visitors into loyal customers. 

Kelly Vaughn is the founder of The Taproom Shopify agency. She's also a Twitter star in the developer world. Kelly chats about Atlanta, Shopify, DTC, Headless e-Commerce and how she taught herself how to code aged 11.

Philippe Roireau from Gorgias chats to Keith about how Gorgias can convert general customer service queries into sales. Gorgias is the highest-rated customer service and live chat helpdesk for Shopify stores. 

Remote working is on the rise. Shauna Moran founder of Operate Remote chats to Keith about first experiencing remote working as a Shopify employee to then setting up her current business based in Galway, Ireland.

Kieran Masterton tells us all about his new venture called Default. The aim of Default is to create products and services specifically for the Shopify partner community with savvy YouTube tutorial videos and The Default Podcast.  

Mike and his team are leading the way in the resurgence of SMS. SMS is a great tool to communicate with the customer; no wifi connection is needed and there is a 99% open rate compared to other marketing channels. 

Meet Maris Veide, Founder of Excelify, an app available on Shopify. Where time is money, Maris has managed to save hours of manual work with enabling you to bulk import and export data using Excelify.

Louise Stokes is the founder of Loulerie, a boutique jewellery store situated in Dublin. This episode is a great listen for any business owner who wants to know more about having an online store that compliments your bricks and mortar shop.

Felix Süllwold chats to Keith about the power of push marketing and how a merchant can send notifications of abandoned carts, shipping notification shipping notifications and back in stock alerts to gain more sales.

Bold Commerce has helped thousands of Shopify store owners sell more during Black Friday 2019. In part 2 of this wonderful chat with Jay Myers, Jay describes why he loves subscription apps shares solid advice to any up and coming app developer.